Posts Tagged ‘customer service’

The Globe and Mail Knows We Heart You

Monday, May 31st, 2010

Making our customers feel like friends

We love it when we’re loved…..and so should you….read The Globe and Mail’s piece on what we are up to to ensure you are happy little vegemites when you visit to both our flagship location and our online store…we’d love to hear from you about your GumDrops experiences……

Online Ordering-In Store Pick Up

Tuesday, September 29th, 2009

Thank you to a very smart customer who suggested that we offer online shopping with the option for in store pick up……and now we do……you can now shop at www.gumdropsonline.com and pick up at 2029 West 4th Avenue, Vancouver. Now that is convenience…..As you know as soon as the rain falls the store is an absolute zoo……no matter how well we try to prepare with inventory and staff…..when it rains it pours litterally. Our inventory levels are usually depleted in 1-2 days. Our staff are so busy a bathroom break is often a 6:15pm after thought!!!! and there are boots flying EVERYWHERE……

So now you have the convenience of shopping at home, (in your office, we wont tell) or anywhere for that matter with all the new I-pnones and technology……with a quick and simple pick up in store…. you wont even need to plug the meter. Just pull up to the loading bay, switch your hazard lights on, run like mad, and grab your goodies, and avoid the crowds…….Now that is efficient service with a smile!!!

When it isn't a zoo at GumDrops

When it isn't a zoo at GumDrops